Frequently Asked Questions

How can I print my files?

FOR BEST QUALITY & PROFESSIONAL FINISH:
FREE envelopes and FREE US shipping are included

You can order quality prints/envelopes with our printing partner Prints of Love by uploading our files to the link below
https://printsoflove.com/lyons-prints/

Or you can send to local print shop such as FEDEX Office, Staples. We do not suggest printing at a photo lab such as Wallgreens or Costco since our files are not photos. We prefer to send PDF files for best print quality, but can send JPG files by request if you need for web, Evite or text use. We do not sell PNG files for most of our listings.

How long will it take to receive my edited files?

What is your turn around time?

Once all of your information has been received, your proof files will be ready within 48 hours.

Proofs are only kept open for 24 hours. If no change request is received proof is considered APPROVED and order is closed. We do not store your files on our hard drives for longer than 5 days.

All items are in digital format. Files will be sent to your email address linked to your etsy account. Or you may provide another email address. No printed material will be shipped. Please check spam folder if you do not see it after 48 hours.

• If you need your files faster, a RUSH order upgrade add on is available:
https://www.etsy.com/listing/221176261/add-on-rush-order-printabledigital-file?ref=shop_

Revisions?

Are revisions included?

Revisions to text are not included, so please double check the info you provide at time of order or there will be a $5 fee to re-edit to add or change info. Revisions to add or change photos are not included so please be sure the picture you send us at time of order is the photo you want to use. Graphic changes, color changes and size changes are not included. If you select the wrong sample photo or color option, there will be an additional fee to edit since we do need to charge for our time to make the corrections. Custom orders include a few reasonable revisions on a case by case basis. After we have reached our hourly time, an additional revision fee will apply as we do not offer unlimited revisions.

What type of files do you send?

We will provide you with an edited, 300 dpi high resolution digital PDF file OR JPG file by request (PDF files will have better resolution for printing). We will send you a single file for easy uploading to online printing sites OR can put 2 on a sheet by request only and a $5 set up fee will apply. ( You will not be able to print double sided though)

( Please note we do not set up 2 ticket or VIP pass invitations on a sheet because printing them double sided can be difficult, your printer will need to set that up. We will provide you the front & Back files individually to do that.)

WE CANNOT RELEASE LAYERED PSD FILES

Copyright Information

Our company website shown on the designs in our samples will come as shown. It is on there for copyright purposes and will not be removed.

Lyon's Prints/Heather Daniels maintains all copyright ownership over the designs, which includes custom designs that were made for you as a work for hire. We hold the right to re-list all of our designs in our shop to re-sell. You are paying for the personal use only rights to print our designs.

If you wish to post our designs online or on social media you must include a link back to our shop. www.Lyonsprints.com

Photos that you provide us may be used as shop sample photos unless you request them not to be.

How long do you keep files for?

We cannot store your files on our hard drives after they have been provided to you as they take up too much storage space with the high volume of orders we do. Please download your files as soon as we send them to you. Files will be deleted after 5 days.

Do you offer refunds or exchanges? Do coupons apply to all orders?

Due to the nature of this business, we do not offer refunds, exchanges or cancellations.. We ask that you please proofread your files before printing and let us know of any issues. We cannot be held responsible for typos if you do not proofread your proofing files before sending them to get printed. We suggest printing a sample before having them all printed.

Shop Coupons are not valid on custom orders since much more editing time is required and coupons must be used at time of order.

Color Output and File Set up

Please note that all monitors and printers show/print colors slightly different. The final printed product may vary slightly from what you see on your screen. There is no way for us to guarantee the color from other printers. What you see on screen is in RGB mode, but printers print in CMYK mode so colors will vary.

We cannot change the file size or crop marks for your printer that you choose to work with. All of our customers use different printers and we cannot change the file specs for your individual printer.

Custom color orders must provide color swatches at time of order. If you order custom colors and change your mind after you see the swatch that you provided in the design there will be a color change revision fee to change.

Hours of Operation

M-F 9 am-5 pm PST
CLOSED Weekends and Holidays

Please still feel free to make a purchase or contact us after those hours, just know we may not respond until the following business day